Help Centre
Order Cancellation
How to cancel an order on Estira, when cancellation is possible, and what happens to your payment afterwards.
Last updated: June 1, 2026
01
How To Cancel An Order
Cancelling takes less than a minute and happens entirely inside your account.
- 01
Open Orders
Go to Orders from your account. Every order you have placed on Estira is listed there with its current status.
- 02
Find the order you want to cancel
Use the tabs to narrow the list, or open the order to see its items, delivery address, and payment summary before you decide.
- 03
Select Cancel Order
The Cancel Order action appears on the order in the list and inside the order details page, as long as the order has not already been cancelled.
- 04
Choose a reason
Pick the reason that fits best. A reason is required before the cancellation can be submitted, and you can add an optional comment of up to 240 characters.
- 05
Confirm cancellation
Select Confirm cancellation. The order status updates to Cancelled and your refund details are shown on the confirmation screen.
02
Cancellation Reasons
One of these reasons must be selected before a cancellation can be submitted. The reason is stored with the order and is shown in your order history.
- Incorrect size ordered
- Product not required anymore
- Cash Issue
- Ordered By Mistake
- Wants to change style/color
- Delayed Delivery Cancellation
- Duplicate Order
03
When Cancellation Is Possible
Cancellation is available while an order is still open. Once an order has been cancelled, it cannot be cancelled again and the Need Help option appears in its place.
If an order has already moved far into fulfilment or has been delivered, contact support instead. Depending on the product and brand, the request may be handled as a return rather than a cancellation.
Estira may also cancel an order in situations such as stock being unavailable, a failed or reversed payment, an unserviceable delivery address, or suspected fraud. If that happens, the cancellation reason is shown on the order.
04
Refunds After Cancellation
For prepaid orders, the order total is refunded to your original payment method within 3 to 5 business days of the cancellation being confirmed.
For Cash on Delivery orders, no refund is required because no payment was collected at the time of ordering.
A cancellation confirmation is sent to your registered email address shortly after the request is completed. The exact time the amount reflects in your account depends on your bank or payment provider.
05
If Something Goes Wrong
If the Cancel Order option is not available, the cancellation does not go through, or the refund has not reached you within the expected window, contact support.
Include your account email, the order reference, the cancellation reason you selected, and the date you requested the cancellation so we can check it quickly.
Need help with a cancellation?
Share your order reference and what you were trying to do, and the Estira support team will look into it.
Contact Support