Contact Support

For account, order, styling, wardrobe, privacy, or technical support, email us at support@estira.app.

For urgent payment or order issues, include the email address on your Estira account, your order reference if available, and a short description of the issue.

Please include screenshots, browser or device details, product names, order IDs, and the steps that led to the problem when relevant.

Do not send full card numbers, passwords, one-time passcodes, or sensitive government identity information through support email.

We can help with sign-in issues, profile setup, wardrobe uploads, search results, cart questions, order information, returns guidance, accessibility requests, and privacy requests.

Some marketplace or brand-specific issues may require coordination with the relevant seller, shipping provider, or payment provider.

We aim to respond as soon as practical. Response times may vary based on request volume, complexity, and whether we need information from a brand or external service provider.

Sending complete details in the first message helps us avoid back-and-forth and resolve the matter faster.