Shipping And Delivery

Once your payment is confirmed, the order is sent to the brand or fulfilment partner responsible for the item. Each item is packed, quality checked, and handed over to a delivery partner.

An order containing items from more than one brand may arrive in separate shipments on different days. Each shipment is tracked separately in your order details.

The expected delivery timeline for an item is shown on its product page before you buy and again in the order summary after you place the order.

Add or edit your delivery address during checkout at the address step, or from the address section in your account. Include a complete address, a correct PIN code, and a reachable phone number.

Some PIN codes may not be serviceable for every brand or product. If an address cannot be served, choose a different saved address or contact support.

The address cannot be changed once an order has been handed over to the delivery partner. In that case, contact support as early as possible.

Open Orders in your account and select Track Order. Tracking updates appear once the shipment leaves the warehouse and are refreshed as the delivery partner scans the parcel.

Status changes are also reflected on the order itself, so the order list always shows where each shipment currently stands.

Delivery timelines are estimates. Weather, regional restrictions, high order volume, and delivery partner capacity can move a delivery date.

If a delivery attempt fails because nobody was available or the address could not be located, the delivery partner will normally reattempt. Keep the phone number on the order reachable.

If your order is delayed well beyond the expected date, you can cancel it while it is still open, or contact support with the order reference.

Check your parcel when it arrives. If an item is damaged, missing, or different from what you ordered, contact support as soon as possible.

Share your order reference along with photos of the item and the outer packaging. This lets us raise the issue with the brand or delivery partner without delay.