Help Centre

Frequently Asked Questions

Answers to the questions we hear most about orders, delivery, returns, the digital wardrobe, and your Estira account.

Last updated: June 1, 2026

Orders And Payment

How do I place an order?: Add the items you want to your bag, continue to address, choose or add a delivery address, and then proceed to payment. Your order is confirmed once the payment is completed.
Where can I see my orders?: All of your orders are listed under Orders in your account. Open any order to see its items, delivery address, payment summary, and current status.
Can I change or cancel an order after placing it?: Open the order from the Orders page and use Cancel Order, then choose a reason and confirm. The cancellation page explains the full process, including how refunds are handled.
My payment failed but money was deducted. What now?: Failed payments are usually reversed by your bank or payment provider within a few business days. If you do not see the amount back, contact support with your account email and the payment reference.

How long does delivery take?: Delivery timelines depend on the brand, the product, and your delivery address. The expected timeline is shown on the product page and again in your order details.
How do I track my order?: Open the order from the Orders page. Tracking information appears there once the shipment has been handed over to the delivery partner.
Can I return or exchange an item?: Return and exchange eligibility varies by product and brand. The applicable window and conditions are shown on the product page and in your order details before you request a return.
When will I get my refund?: Refunds are issued to the original payment method after the returned item is received and checked. Processing time depends on your bank or payment provider.

What is the digital wardrobe?: The digital wardrobe is your personal collection of clothing on Estira. You can upload pieces you already own, organise them by category, and plan outfits around them.
How are style recommendations created?: Recommendations are built from your profile preferences, wardrobe items, browsing and search activity, and the products available on Estira.
Are recommendations guaranteed to fit?: No. Recommendations are suggestions, not fit guarantees. Always check the size chart, product description, and brand-specific sizing before buying.
Who can see my wardrobe images?: Wardrobe images are used to operate and personalise your Estira experience. See the Privacy Policy for how this information is stored, used, and shared.

Do I need an account to shop?: An account is needed for the bag, wishlist, wardrobe, saved addresses, and order history, so that your information stays with you across devices.
How do I update my profile or addresses?: Profile details can be edited from your profile page, and delivery addresses can be added, edited, or removed from the address section during checkout or in your account.
How do I request deletion of my data?: Contact support with your account email and the request. Some information may need to be retained for legal, security, or transaction record reasons.
How do I report a problem or give feedback?: Use the contact support page. Include your account email, the page or feature involved, your device and browser, and a short description of what happened.

Send us the details and the Estira support team will take a look. Sharing your account email and order reference helps us respond faster.