Grievance Redressal

A grievance is any complaint about your order, payment, refund, account, personal data, content on Estira, or the conduct of a seller or partner connected to your purchase.

It also covers requests relating to your information, such as access, correction, or deletion, when those have not been handled to your satisfaction through normal support.

Include the email address registered on your Estira account, the order or payment reference, the date the issue occurred, and what outcome you are asking for.

Attach supporting evidence where relevant, such as screenshots, photos of a delivered item, or the packaging label.

Do not share full card numbers, passwords, one-time passcodes, or government identity documents in any message.

Every grievance is acknowledged and assigned a reference so it can be tracked through to closure.

We may need information from a brand, marketplace partner, payment provider, or delivery partner before the matter can be closed. Where that happens, we will tell you what we are waiting on.

You will receive the outcome in writing at the email address on your account, along with the reasoning behind it.